Actually, it's the family room downstairs that has a leak in the far corner. We said, hmmm, we should probably get that fixed.
It took a while to get on it because we had other issues but eventually we called a basement waterproofing company to come and take a look. Let's call them the Basement Guys. We also decided to take this opportunity to redo the family room with new carpeting and furniture.
The Basement Guys guy was here on July 21st, gave us an estimate and wrote the job up. I gave him a check for half the amount which came to $5,858 and he said that they probably would do the job in October.
One item, which didn't strike me as a big deal at the time, was that they needed a plumber to remove and reinstall the baseboard heat. The guy asked me if I wanted to get my own plumber or use one of theirs? Since I had no idea how to describe what was required, I said I would prefer it if they got the plumber. It was understood that this would be a separate charge.
Then, sometime in August, I got a call that they could do the job on September 11th and 12th. They sent us a letter confirming the date and giving us instructions about how to prepare the room for the work. The two key items were they needed five feet of work space and we should cover any furniture in the room. That set in motion a number of things.
(1)) I called the 1-800-Got-Junk guys to come get the furniture, which was in pretty bad shape, an old sewing machine, a broken recliner from the living room, an old TV in the playroom and a number of odds and ends in the garage. That went very well.
(2) Originally they were also going to remove the old upright piano we had down there but my wife got sentimental over it and decided to keep it. OK, no big deal, we could get someone to store it for us while the carpeting was being done.
(3) I had an electrician come in to replace the ceiling light switches and made sure all the bulbs worked. It was needed and besides, they needed light to work.
(4) We removed all the pictures from the walls and put them in a container.
(5) We stored most of the stuff we were keeping and the container with the pictures in the unfinished part of the basement.
(6) We covered the piano and a bookcase we were keeping in tarps. That left the TV, the TV stand and a recliner left to be covered just before they came.
On September 10th, I was going down stairs to finish covering the remaining furniture and putting up some tarps to block dust coming upstairs when the phone rang and my problems began.
The call was from the Basement Guys. Apparently there had been a mix up about the plumber and they didn't have one available. That meant they needed to reschedule after they lined up a plumber.
OK, stuff happens, and I figured how hard could this be?
I waited a week and, after not hearing from them, I gave them a call on September 17th. I spoke to a nice lady who said that the Program Manager (PM) would give me a call back.
I waited two weeks for that call and, figuring something must have gone wrong, I called them again on October 1st. I spoke to a nice guy who said that the PM would call me back.
I waited that day, and the next day, and called again on October 2nd. I was told that the PM was at a convention in Connecticut and wouldn't be back until the next week. I said I would orbit until Monday.
I waited until the following Tuesday and called again on October 7th. I finally spoke to the PM. He told that he was having trouble located a plumber. That he kept calling and leaving messages but no one called him back. I said that I could relate to that but I don't think he got the irony. I suggested that perhaps we should just shake hands and go our separate ways but he asked that I give him until that Friday.
Now, why am I putting up with this? First, my family room has a leak which needs to be attended to. Second, remember that they originally told me October so if after canceling the initial appointment they had just told me that it would take about a month to reschedule, I would have been fat, dumb and happy. Third, they have $5,858 of my money. So, basically they have all the aces. I decided to give the PM until Friday.
Of course I heard nothing, so I called them on Monday, October 13th. I was told that the PM was out and that they would have the Owner call, Nah, no one called me.
So I called again on Tuesday, October 14th and was told that absolutely the PM would call me back.
What do you know? He actually did. He said that he had finally located a plumber, gave me his name and number and said that he would call me to set up a visit to see what the job entailed. I asked when he was going to call and I was told that same day.
Now, do I REALLY have to tell you that I got no call from the plumber?
<<<To Be Continued>>>